Privacy Policy

Introduction

wavecrestsvs values your privacy and is dedicated to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard data when you interact with our Thai massage services in Chiayi, Taiwan.

By using our services or providing information to us, you agree to the practices described in this policy. If you have questions about how we handle your information, please contact us at [email protected].

Information We Collect

Personal Information

When you book a session or contact us, we may collect:

• Your name and contact details (phone number, email address)
• Session preferences and areas of focus for bodywork
• Health information relevant to providing safe and effective service
• Payment information for session fees
• Communication history with our practice

Automatically Collected Information

When you visit our website, we may automatically collect:

• Device and browser information
• IP address and general location data
• Pages viewed and time spent on our site
• Referral source and navigation patterns

How We Use Your Information

We use collected information for the following purposes:

• Scheduling and confirming session appointments
• Tailoring sessions to your specific wellness goals and comfort preferences
• Processing payment for services rendered
• Communicating about your sessions, including reminders and follow-up
• Maintaining records for continuity of care between sessions
• Improving our services based on client feedback and preferences
• Complying with legal and regulatory requirements in Taiwan
• Sending occasional updates about services or scheduling availability (with your consent)

Legal Basis for Processing

We process your personal information based on:

• Contract Performance: Processing necessary to provide the Thai massage services you have requested
• Legitimate Interest: Improving services, maintaining records, and communicating about appointments
• Consent: Marketing communications and non-essential data collection, where you have opted in
• Legal Obligation: Retaining records as required by Taiwan regulations

Data Sharing and Disclosure

We do not sell your personal information. We may share data with:

Service Providers

Third-party vendors who assist with:

• Payment processing for session fees
• Scheduling and appointment management systems
• Website hosting and maintenance
• Communication services (email, SMS)

These providers are contractually obligated to protect your information and use it only for specified purposes.

Legal Requirements

We may disclose information when required by Taiwan law or to:

• Comply with legal processes or government requests
• Protect our rights, property, or safety
• Enforce our terms and conditions

Data Security

We implement appropriate technical and organizational measures to protect your personal information:

• Secure storage of physical and digital records
• Restricted access to personal information on a need-to-know basis
• Regular security assessments and updates
• Secure transmission protocols for online communications
• Staff training on privacy and data protection practices

While we take reasonable precautions, no method of transmission or storage is completely secure. We cannot guarantee absolute security but are dedicated to protecting your information.

Data Retention

We retain personal information for as long as necessary to fulfill the purposes outlined in this policy:

• Session records: Retained for continuity of care and as required by law (typically 3-7 years)
• Contact information: Maintained while you remain an active or returning client
• Payment records: Kept according to Taiwan financial record-keeping requirements
• Marketing consent: Retained until you withdraw consent

After the retention period expires, we securely delete or anonymize your information.

Cookies and Website Tracking

Our website uses cookies and similar technologies to enhance your browsing experience. These include:

Essential Cookies

Necessary for basic website functionality, including session management and security features. These cannot be disabled.

Analytics Cookies

Help us understand how visitors use our site, which pages are most viewed, and how we can improve the user experience.

Preference Cookies

Remember your settings and preferences for future visits.

You can manage your cookie preferences through our Cookie Policy page or your browser settings.

Your Rights

You have the following rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you
• Rectification: Request correction of inaccurate or incomplete information
• Erasure: Request deletion of your personal information (subject to legal retention requirements)
• Restriction: Request limitation on how we process your information
• Portability: Receive your information in a structured, commonly used format
• Objection: Object to processing based on legitimate interest
• Withdraw Consent: Withdraw consent for marketing communications at any time

To exercise these rights, contact us at [email protected]. We will respond within 30 days of receiving your request.

Children's Privacy

Our services are intended for adults aged 18 and over. We do not knowingly collect personal information from minors. If we become aware that we have inadvertently collected information from someone under 18, we will take steps to delete it promptly.

International Data Transfers

Your information is primarily stored and processed in Taiwan. If we transfer data internationally to service providers, we ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy.

Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. When we make significant changes, we will:

• Update the "Last Updated" date at the top of this policy
• Notify active clients via email if changes materially affect how we handle information
• Post the updated policy on our website

Continued use of our services after policy changes indicates acceptance of the updated terms.

Contact Information

For questions, concerns, or requests regarding this Privacy Policy or how we handle your personal information, please contact us: